As per the company Policy of The Heritage Artifacts, customer is priority & we are resolute to give them the best product at the best price with the best customer service.
You can always return an item within 3 days after delivery if you are somehow not happy with the purchase. Please write to us about the return within 48 hours of delivery.
But before you place a return order, we would like to inform you that all our products are hand made by rural artisans, so each of them is unique & different from each other. Also, each item goes through a stringent quality check process before they are despatched from our storage facility.
Still if you are not happy with the purchase, you can return the product through our courier partner but the charges will be debited to you. Please ensure that the returned item is unused, not damaged & in saleable condition with original packing & tags. Pack them safely & securely to prevent any loss of damage during transit. COD charge is non-refundable.
The Heritage Artifacts will not be able to refund your money on the below situations –
- In case of minor design, size, shape, color variations. Hand crafted items cannot be similar to each other, they will always differ.
- If courier company fails to reach you after 3 attempts because of wrong address or phone number provided during check out.
- If the delivery is refused by the recipient.
- If the product is received at our warehouse in used or damaged condition.
- If there is no return email within 48 hours of delivery.
- If items are in your custody for more than 3 days after delivery.
- High discounted items during Sale/Promotion are not eligible for return.
You can request for a refund once you have sent the item in good condition through our courier. You will be charged only for the courier amount.
The Heritage Artifacts reserves the right to decide on the refund amount after receipt of the item.
Once we receive the item & agree that it is in saleable condition, refund will be processed by our bank which might take 10-15 working days to reach your account.